Swyx Phone System: a good system but there are a couple of gripes

Swyx Phone System: a good system but there are a couple of gripes

Since I've been working for my current company I have been supporting their phone system which uses software called Swyx.

In general I'm quite a supporter of Swyx. It can run on a cheap server and seems reliable. When I arrived we had quite an old version and there were some issues with wireless connections: if someone had a wireless and a LAN connection (never ideal, I know) the Swyx software phone client would complain and often would not connect. It also had some issues with dealing with out of date DNS entries which could also cause some client connection issues.

Swyx 7

Over the next few weeks I'll be implementing an upgrade to our telephony software. We currently use Swyx which I've found to be a very reliable and cost effective solution. We use version 5 on some quite old hardware but the move over to Windows 7 means its upgrade time.

I'll be posting on the upgrade process and what it means technically and practically to our organisation.

I've decided to take a quite cautious approach to the implementation. We will set up a new server with its own ISDN card and run both in parallel for a while for testing. Swyx offer a bundle of their products which seems very cost effective: among the most interesting options here is the one for mobile telephony. There is currently a disconnect between the office phones and the mobile phones. We have a lot of people who are consulting "on the road" : for these people the office fixed lines are almost irrelevant. I want to bring these people back into the mix if I can : but I'm not looking forward to pushing out the Sywx mobile software onto a diverse mix of mobile phones: more as it happens!