tag:blogger.com,1999:blog-3889941951570594889.post1212287957229145909..comments2023-04-11T09:21:50.897+01:00Comments on An IT Manager's Tale: Swyx Phone System: a good system but there are a couple of gripesPhil Mulleyhttp://www.blogger.com/profile/14574951345791378401noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-3889941951570594889.post-35586048912970557852012-10-21T17:16:20.657+01:002012-10-21T17:16:20.657+01:00In reply to your posting of 17th Oct: I'm sad ...In reply to your posting of 17th Oct: I'm sad to hear that you seem to have had a worse time with Swyx than I did. I did not get a chance to play with that version. Cross platform support is certainly becoming a larger and larger issue. I also agree that some of the support could be better: although in my experience "abysmal" is a bit harsh: but of course we can only react to what we experience ourselves. Phil Mulleyhttps://www.blogger.com/profile/14574951345791378401noreply@blogger.comtag:blogger.com,1999:blog-3889941951570594889.post-61126055104731801372012-10-17T11:13:31.684+01:002012-10-17T11:13:31.684+01:00We have also been supporting swyx for a number of ...We have also been supporting swyx for a number of years, but have decided to start moving away from the swyx product due to the abysmal support process, and random issues it seems to have. The software is not consistent or stable enough, especially in the last couple of versions released to be considered a replacement phone system anymore. The audio handling in 2011 R2 is revamped and buggy. No cross platform support, has made it harder and harder to use, since more businesses have macs now and the workarounds are archaic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3889941951570594889.post-87600196520836614672012-10-08T17:34:08.981+01:002012-10-08T17:34:08.981+01:00I am a Swyx engineer & I have been installing ...I am a Swyx engineer & I have been installing the software since 2001. <br />Swyx is probably one of the best systems in the world, the main fault tends to be between the keyboard & the chair!!<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3889941951570594889.post-20122205138109920002012-07-25T12:27:21.516+01:002012-07-25T12:27:21.516+01:00Thanks for your comments.
I'm not quite as pe...Thanks for your comments.<br /><br />I'm not quite as pessimistic about Swyx as you seem to be but there are shortcomings.<br /><br />There are certainly a lot of patches: and the method for applying them is rather obtuse to say the least. I was never clear if you got the patches for free or if you needed to pay again to get each one. I applied a few: but only after my reseller sent me special links to get them.<br /><br />There are now new USB handsets out which look quite good. The old ones seem to have been around for ever pretty much unchanged: good to see an update at last. I found the old ones did normally work under Windows 7 but occasionally they could be glitchy: they were designed for hardware recognition under XP after all.Phil Mulleyhttps://www.blogger.com/profile/14574951345791378401noreply@blogger.comtag:blogger.com,1999:blog-3889941951570594889.post-2670799910081371932012-07-25T11:48:11.525+01:002012-07-25T11:48:11.525+01:00My company is a Swyx reseller. What a heap of ste...My company is a Swyx reseller. What a heap of steaming *** it is. You think a customer's system is fine and stable. 6 months later stuff just stops working, or the server falls over. You then have to deal with Swyx Support. I use the word support loosely here. When you report an issue, and then waste hours uploading all the traces and doing the tests they ask for....they just nit pick at your system, or your call routing etc. The a week later, out of the blue, a patch appears. It's then 50-50 if that patch a) fixes the issue and b) doesn't cause another problem, like no outbound calls for example! What a nightmare this product is to support.Anonymousnoreply@blogger.com